12 Jan 2018

Full-Time JO0001359 – Call Centre Agent (Windhoek)

Roxanne PlattWindhoek, Khomas Region, Namibia

Job Description

Job Duties:

  • Obtain client information by answering telephone calls and verifying information
  • Determines eligibility by comparing client information to requirements
  • Establishes policies by entering client information and confirming pricing
  • Adhering to quality standards and guidelines and recommending improved procedures
  • Meet minimum sales targets by adhering to company standards
  • Update job knowledge by studying new product benefits
  • Answer calls and respond to emails
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process policy applications and ensure compliance in terms regulatory requirements


  • Grade 12
  • Namibian Citizen
  • Relevant diploma will serve as a significant advantage
  • At least 1-2 years related call centre sales experience
  • Insurance background will be a significant advantage
  • Must have excellent verbal and written communication skills
  • Perform problem analysis and problem solving
  • Organizational skills
  • Attention to detail
  • Must be able to adapt quickly
  • Stress tolerance

Salary: N$ 6 000 Cost to Company

Closing date: Friday, 19th of January 2018

Job Categories: Call Centre and Insurance. Job Types: Full-Time. Job expires in 1 day.

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